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Equity Institutional in Westlake, Ohio - Worst company I have ever had to work with.

Customer service is terrible. They think that you work for them. Their fees are not even competitive with other custodians. They charge very high fees and then charge you again and again for everything they do. If you open an account with this company you will regret it, then if you want to close your account because of their mistakes and crapy service they will charge you $230 to close your account and get your money back. If you need a special custodian use IRA Services Trust Company 800-248-8447. Their fees are much less and their service is excellent.
1.0
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#1430478
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Received 2 calls from the same lady 2 days ago. Messages left on VM. The first call was asking for my phone number to call me. REALLY?!?!? PLEASE NOTE that I had closed out my account at Equity about a month earlier. The second call said to call back (888) 382-4727...
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#1404550
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I own an IRA which Equity Inst. is the custodian. I get quarterly dividends. The problem for over three years is Equity will not send my dividend payments to me. Every quarter I spend hours on the phone with Equity trying to locate my dividends. They tell me they can't...
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1.0
#1403693
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Equity Institutional - The worse comoany to invest your money

Please to not invest money or any of your time with this BS company..! you are going to b very sorry ! I lost $18.000 with this very greaty people stay whey as far as you can't...! I hope they going to *** out of business soon
#1314925
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Equity Institutional - Rip off big time

I started with 28,959.20 this company 7-16 and I had to pull it out by 12-16 because I was lost to much money. From almost 29,000 to 13,693.29 in just 5 months. I had my stocks with Well Fargo back in 2008. I though I could make more with silver. So I can´t see how I lost so much money in just 5 mouths. I lost $12,000 in just 6 days.So in total ! lost over $15,000 in a short time , and it did´t do with the silver drop in dollar wise in per oz. In about $2.50 at the most per oz.
1.7
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I didn't like
  • Didnt give all the facts and the hidden facts
#1179337
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This company is loaded with fees that you don't know about that consume your equity. I would never do this again. This was a crummy investment but that was my own fault. But the excessive fees were a complete suprise to me. I reached the age I could withdraw my silver...
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2.5
#1173034
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Equity Institutional - Equity is a Major Ripoff

Equity Institutional will bilk your funds and ripoff every client if and when possible. Our original investment was 100K and we ended up with 47K after their 22K in fees and an investment loss of 31K. 47K out of 100K, Yu do the math.
#1144529
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Very high fees. They will pay your fees with the spot value of your proofs without letting you know you owe a fee. Ex. They used 33 of my silver AEs to pay for fees by valuing them at 16.50 (spot) rather than letting me know I owed a fee for maintenance. There was no...
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Anonymous
George lugo

33 American eagles at 16.50 is 544.50 not 2200. Your post is completely innacurate

2.4
#1083356
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The Perth Mint Certificates held in my Roth account were 'misplaced" "overlooked" "couldn't find in the vault" not once, but twice. I originally tried to liquidate a portion of them at the height of the metals market. In the 6 months it took to resolve this problem,...
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#1079572
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Contact Equity Institutional

Mailing Address:
Equity Institutional
1101 Wooded Acres, Suite 120
Waco , TX 76710
Phone:
(855) 355-2587
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Short Review on February 20, 2017

Large fees bad service mostly
1.8
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Additional Fees
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Value for money
Website
#1011204
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